Frequently Asked Questions
Q: What payment methods are accepted?
A: We accept major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: What currency are the prices in your store?
A: Our store prices are listed in Euro (EUR), but you can also use your local currency.
Q: Do you have physical stores or just an online store?
A: We don't have any physical stores yet. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
International orders are subject to import taxes, duties, and customs fees, which are collected once your shipment reaches the destination country. We cannot predict specific charges for your country. For more information on your country's customs regulations, please contact your local customs office. All customs duties and taxes are the responsibility of the recipient of the shipment. Your local carrier can advise you of accepted payment methods for duties, taxes, and other charges incurred upon delivery.
Q: Do I have to sign for the package?
A: You do not need to sign to receive the package.
Q: Where do you ship your products from?
A: We ship our products from our warehouses located in the United States, United Kingdom, Singapore or China. We work directly with trusted suppliers around the world so that we can pass on our savings to our customers by offering them exceptional products at very competitive prices.
We test every item and even visit the factories to ensure the highest quality and sustainable practices.
Q: How long does it take for my product to ship?
A: It takes 1-3 business days for your product to ship.
Q: What is the expected delivery time?
A: Depending on your location, delivery may take between 6 and 12 days. Please be assured that we will send you your tracking number as soon as the product has been shipped.
Q: How do I return or exchange my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (no return shipping fees).
If you are not satisfied with your product for any reason, simply return it to us and we will refund or exchange it (your choice) within 30 days, no questions asked.
Please contact us first by email at bbkaddo12@gmail.com and we will provide you with the appropriate return address.
⚠️ Please note that the return or exchange costs are your responsibility. We do not provide return labels.
⚠️ Please also note that returns sent to us without first contacting our customer service will not be accepted.
Q: Where can I find my order confirmation?
A: Order confirmation will be sent to your email address within 24 hours after payment is received. Please check your junk or spam folder as it may have landed there.